How do I book a journey with Road Star Taxis?
You can contact us by telephone, email, WhatsApp or through the enquiry form on our website. Tell us your collection point, destination, preferred date and time, number of passengers and any relevant journey requirements.

How far in advance should I book?
We recommend booking as early as possible, particularly for airport transfers, school transport, weddings, events and journeys at busy times. We may also be able to accommodate short-notice journeys, subject to driver and vehicle availability.

Does submitting the website form confirm my booking?
No. Submitting an enquiry does not automatically create a confirmed booking. Your journey is confirmed once Road Star Taxis has accepted the request and confirmed the arrangements with you.

Can I book a return journey?
Yes. Outward and return journeys can be arranged together, including journeys where your return time is known in advance.

Can I make a regular or recurring booking?
Yes. We can discuss regular transport requirements, including work journeys, school transport and other recurring passenger transport.

What areas do you cover?
We are based in Kent and provide local and longer-distance pre-booked passenger transport. Please contact us with your collection point and destination and we can confirm availability.

Which airports do you provide transfers to?
We provide pre-booked airport transfers to major UK airports, including Gatwick, Heathrow, Stansted, Luton and London City, as well as other airports by arrangement.

Can you collect me from the airport?
Yes. Airport collection and return transfers can be arranged in advance.

Do you monitor my flight?
Where flight information is provided and the service arrangements allow, we can use the relevant flight information when coordinating your airport collection.

Can you accommodate luggage?
Yes, subject to the capacity of the vehicle booked. Please tell us how many passengers are travelling and approximately how much luggage you will have so that we can arrange a suitable vehicle.

Can I book an airport transfer for a family or group?
Yes. Please provide the number of passengers, luggage requirements and any other relevant requirements when making your enquiry.

Do you provide executive and corporate transport?
Yes. Road Star Taxis provides professional pre-booked transport for business travellers, executives, corporate guests, meetings, events and other business requirements.

Can businesses arrange regular transport with you?
Yes. We can discuss regular or contracted transport requirements with businesses and organisations.

Can you transport our clients or guests?
Yes. Journeys can be arranged on behalf of clients, visitors and other authorised passengers, provided we receive the necessary journey and contact information.

Do you provide transport for weddings and special events?
Yes. We provide pre-arranged passenger transport for weddings, celebrations, parties, corporate events and other special occasions.

Can I arrange transport for several guests?
Yes. Tell us the number of passengers, collection locations and required journey arrangements and we can discuss suitable transport options.

Can journeys be arranged for different collection times?
Potentially, yes. More complex event transport can be discussed with us in advance so that we can establish suitable arrangements.

Do you provide school and SEN transport?
Yes. Road Star Taxis provides regular school and SEN passenger transport, including contracted transport arrangements.

Do you work with Kent County Council?
Yes. Road Star Taxis provides contracted passenger transport in connection with Kent County Council arrangements.

Are your drivers DBS checked?
Drivers undertaking relevant school and passenger transport work are appropriately DBS checked in accordance with the requirements applicable to the service.

Can the same driver provide a regular school journey?
Consistency can be particularly important for regular passenger transport. Where arrangements allow, we aim to provide familiar and dependable drivers for regular journeys.

How is children's information handled?
Passenger and journey information provided for school and contracted transport is treated confidentially and used only as necessary to administer and provide the transport, maintain passenger safety and meet applicable contractual or legal requirements.

Do you provide transport to hospitals and medical appointments?
Yes. We provide pre-booked door-to-door passenger transport to hospitals, clinics and other healthcare appointments.

Can you collect me directly from my home?
Yes. Our service can collect you from your home or another agreed location and take you directly to your hospital or appointment destination.

Can I arrange my return journey as well?
Yes. Return transport can be arranged when booking.

Can a relative, friend or carer travel with me?
Yes, provided the number of passengers is within the capacity of the vehicle booked.

Can the driver help me get into or out of the vehicle?
Our drivers can provide reasonable assistance where appropriate, but Road Star Taxis is not a medical or specialist patient-transport provider. Please tell us about any relevant mobility requirements when making your enquiry so we can determine whether our service is suitable.

Is this an ambulance or medical transport service?
No. Road Star Taxis provides private passenger transport. We do not provide emergency medical transport, medical supervision or ambulance services.

What is the Road Star Drink & Drive service?
Drink & Drive is a service where, subject to availability and applicable service requirements, a Road Star driver can drive you home in your own vehicle.

This means you don't necessarily have to leave your vehicle behind after an evening out.

Do I need to book Drink & Drive in advance?
Not necessarily. You can arrange the service in advance, but we understand that plans sometimes change.

If you drove somewhere intending to drive home but later decide to have a drink, contact us and we will see whether we can arrange a driver, subject to availability and the applicable service conditions.

Can you drive my vehicle in both directions?
Yes, where arranged and available. You may request a driver for your outward and return journeys or just for the journey home.

Will my car come home with me?
Yes. The purpose of the service is for our driver to drive you in your own vehicle to the agreed destination, so you don't need to leave the vehicle behind and collect it the following day.

Can you drive any vehicle?
Not necessarily. The vehicle must meet the requirements applicable to the service and must be safe, legal and suitable for the assigned driver to operate. We may ask for information about your vehicle before accepting the journey.

What if I decide to drink after I've already driven somewhere?
Contact Road Star Taxis rather than driving. Tell us where you are, where you need to travel and what vehicle you have. Subject to availability and service requirements, we'll determine whether we can arrange a Drink & Drive driver.

What payment methods do you accept?
Road Star Taxis accepts a range of payment methods. The available method for your particular booking can be confirmed when arranging your journey.

Can I change my booking after it has been confirmed?
Please contact us as soon as possible if your plans change. We will try to accommodate reasonable amendments, but changes remain subject to driver and vehicle availability and any applicable booking conditions.

What happens if I need to cancel?
Please notify us as early as possible. Any cancellation terms applicable to your booking will be governed by our Terms & Conditions.

We're here to help.

If you haven't found the answer you're looking for, contact Road Star Taxis and we'll be happy to discuss your journey.

CALL: 01634 200123
MESSAGE: 07939 011144

EMAIL: mailto:roadstartaxis@gmail.com