PRIVACY POLICY
Last updated: 21 September 2026
Road Star Taxis Ltd respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, protect and, where necessary, share personal information when you use our passenger transport services, communicate with us or visit our website.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. WHO WE ARE
Road Star Taxis Ltd
Maidstone, Kent, ME17 4BB
United Kingdom
Email: roadstartaxis@gmail.com
Landline: 01634 200123
Mobile: 07939 011144
ICO Registration Number:
Road Star Taxis Ltd does not operate a public-facing office. Please contact us by telephone, email or through our website contact form for enquiries, bookings or data-protection matters.
Road Star Taxis Ltd provides professional passenger transport services, including private hire, airport transfers, executive and corporate travel, SEN and school transport, hospital appointment transport, events and weddings, and other pre-booked passenger transport services.
Where Road Star Taxis Ltd determines how and why personal information is processed, we act as a data controller for the purposes of UK data protection law.
For some contracted transport services, another organisation may determine some aspects of how personal information is processed. The respective data-protection responsibilities will depend upon the relevant contractual and legal arrangements.
2. PERSONAL INFORMATION WE MAY COLLECT
The personal information we collect or receive depends upon the service being requested or provided and how you communicate with us.
This may include:
your name;
telephone number;
email address;
information submitted through our website contact form;
home, collection and destination addresses;
journey dates and times;
passenger numbers;
booking references and journey information;
school or educational destination information;
parent, guardian or carer contact details;
emergency contact information;
flight details for airport transfers;
payment and transaction information;
communications relating to enquiries and bookings;
relevant journey or transport instructions; and
other information you voluntarily provide that is reasonably necessary for us to respond to your enquiry or provide the requested transport service.
We aim to collect only personal information that is reasonably necessary for the relevant purpose.
3. SEN, SCHOOL AND KENT COUNTY COUNCIL TRANSPORT
Road Star Taxis Ltd provides SEN and school passenger transport and may receive personal information from Kent County Council (KCC) where necessary to provide contracted transport services.
Information provided to Road Star Taxis Ltd may include:
passenger's name;
home or collection address;
school or destination;
parent or guardian contact details;
emergency contact information; and
relevant journey or transport instructions.
Road Star Taxis Ltd does not receive children's medical or disability information as part of these transport arrangements.
Information received from Kent County Council is treated as confidential and is used only where necessary to arrange, administer and provide the relevant transport service, maintain passenger safety, fulfil contractual requirements or comply with applicable legal obligations.
Access to KCC and school transport information is restricted to those who reasonably require it for the provision or administration of the relevant transport service.
Road Star Taxis Ltd does not sell KCC, school or passenger information and does not use this information for unrelated marketing purposes.
Road Star Taxis Ltd does not subcontract its passenger journeys to third-party transport operators.
4. CHILDREN'S PERSONAL INFORMATION
Some of our passenger transport services involve children and young people, particularly school and SEN transport.
We recognise that children's personal information requires particular care and protection.
Where information concerning a child is provided by Kent County Council, a parent or guardian, school or another authorised organisation, we use that information only where necessary for legitimate purposes connected with arranging, administering and providing the relevant transport service, maintaining passenger safety, fulfilling contractual requirements, complying with applicable legal obligations or other compatible purposes permitted by law.
We do not use children's personal information for unrelated direct marketing.
5. HOW WE OBTAIN PERSONAL INFORMATION
We may obtain personal information directly from you when you:
complete and submit our website contact form;
telephone us;
email us;
contact us through WhatsApp;
request a quotation;
make a booking;
amend or cancel a booking;
communicate with us regarding a journey; or
use one of our passenger transport services.
When you submit our website contact form, we receive the information you choose to enter into the form.
For contracted transport services, we may also receive personal information from:
Kent County Council;
schools or educational establishments;
parents or guardians; or
another authorised organisation responsible for arranging the relevant transport.
6. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
receive and respond to enquiries submitted through our website contact form;
respond to telephone, email and WhatsApp enquiries;
provide quotations;
create and administer bookings;
amend or cancel bookings;
plan and provide passenger journeys;
communicate about collections and destinations;
communicate about delays or changes;
administer regular school and SEN transport;
administer KCC and other contracted transport;
follow relevant journey and passenger transport instructions;
maintain emergency contact information where appropriate;
process and record payments;
maintain appropriate financial and business records;
manage complaints, incidents and enquiries;
maintain the safety and security of passengers, drivers and our business;
comply with applicable licensing, contractual, regulatory and legal requirements; and
establish, exercise or defend legal claims where necessary.
We will not use personal information for purposes that are incompatible with the purposes for which it was obtained unless such processing is permitted by applicable law.
7. OUR LAWFUL BASES FOR PROCESSING
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending upon the particular circumstances, we may rely upon:
Contract — where processing is necessary to take steps at your request before entering into an agreement or to provide an agreed transport service.
Legal obligation — where processing is necessary for us to comply with applicable legal requirements.
Legitimate interests — where processing is reasonably necessary for the legitimate operation and protection of our business and services and those interests are not overridden by an individual's rights and interests.
This may include responding to general enquiries, administering our business, maintaining appropriate records, protecting our systems and handling complaints or legal claims where appropriate.
Consent — where consent is the appropriate lawful basis and has been specifically requested.
Different processing activities may rely upon different lawful bases.
8. OUR WEBSITE CONTACT FORM
Our website provides a contact form that enables visitors to contact Road Star Taxis Ltd directly, request information about our services, make a transport enquiry or request a quotation.
When you submit our website contact form, we may collect information you provide, including:
your name;
telephone number;
email address;
pickup or collection address;
destination;
requested journey date;
requested pickup or journey time;
number of passengers;
journey or service type;
return journey information, where applicable;
flight information, where relevant to an airport transfer;
any journey requirements or instructions you choose to provide; and
information contained within your message or enquiry.
We use information submitted through the contact form to:
respond to your enquiry;
provide information about our services;
prepare or discuss a quotation;
check whether we can provide the requested journey;
discuss or arrange passenger transport;
contact you regarding your enquiry or requested journey; and
maintain appropriate records of enquiries and communications where reasonably necessary.
Submitting our website contact form does not, by itself, constitute or confirm a booking. A booking is only confirmed when Road Star Taxis Ltd has accepted and confirmed the journey arrangements.
Please provide only information that is reasonably necessary for your enquiry or transport request.
Please do not include unnecessary confidential, medical or other sensitive personal information in the free-text message field.
Information submitted through the contact form will be retained only for as long as reasonably necessary for the purpose for which it was provided and in accordance with our applicable legal, contractual and legitimate business requirements.
Where an enquiry results in a confirmed booking, relevant information may become part of our booking records and will be retained in accordance with our applicable retention requirements.
We do not sell personal information submitted through our website contact form or provide it to unrelated third parties for their own marketing purposes.
Submitting an enquiry through the contact form does not automatically constitute consent to receive marketing communications from Road Star Taxis Ltd.
9. OUR BOOKING SYSTEM
Road Star Taxis Ltd operates its own booking system for managing passenger journeys.
Information recorded within our booking system may include:
customer or passenger name;
contact information;
collection and destination addresses;
journey dates and times;
booking information;
payment status or relevant transaction information; and
relevant journey instructions.
Information within our booking system is used for legitimate passenger transport and business purposes.
Access to booking information is restricted as appropriate.
We do not make booking information available to unrelated third parties for their own marketing purposes.
10. PAYMENTS
Road Star Taxis Ltd accepts a range of payment methods.
Depending upon the payment method selected, a bank, card-processing provider or other payment-service provider may process information necessary to complete the transaction.
Those organisations may have their own responsibilities under applicable data-protection legislation.
Road Star Taxis Ltd does not intentionally retain complete payment-card information unless necessary and lawfully permitted.
11. SHARING PERSONAL INFORMATION
Road Star Taxis Ltd does not sell personal information.
We also do not subcontract our passenger journeys to third-party transport operators.
However, limited personal information may need to be disclosed where this is reasonably necessary and lawful.
Depending upon the circumstances, recipients may include:
Kent County Council or another organisation responsible for contracted transport;
schools or educational establishments where appropriate;
payment and banking providers;
accountants and professional advisers;
insurers;
website hosting, IT, telecommunications or communications providers where necessary to provide their services;
licensing or regulatory authorities;
law-enforcement authorities where there is an appropriate legal basis;
courts, tribunals, solicitors or other parties involved in legal proceedings; and
other organisations where disclosure is required or permitted by law.
Where information is disclosed, we seek to limit the information provided to what is reasonably necessary for the relevant purpose.
Information supplied by Kent County Council in connection with contracted passenger transport is treated as confidential and is not disclosed for unrelated purposes.
12. OUR WEBSITE
Our website provides information about Road Star Taxis Ltd and our passenger transport services and enables visitors to contact us through our website contact form.
Personal information submitted through the contact form is processed as described in this Privacy Policy.
At present:
we operate a website contact form through which visitors can provide personal information;
we do not intentionally use website analytics;
we do not intentionally use non-essential tracking cookies; and
we do not provide website visitor information to unrelated third parties for their own advertising purposes.
Our website or hosting infrastructure may use technology that is strictly necessary for the website to function correctly and securely, including technology necessary to receive and process contact-form submissions.
If we introduce analytics, online booking, non-essential cookies or other additional data-processing technologies in the future, we will review this Privacy Policy and introduce any additional notices or consent mechanisms required by applicable law.
13. COOKIES
We do not currently intentionally use non-essential tracking or analytics cookies on our website.
Our website provider may use cookies or similar technologies that are strictly necessary for technical, operational or security purposes.
If non-essential cookies are introduced in the future, we will provide appropriate information and, where required by applicable UK law, obtain the necessary consent before using them.
14. DATA SECURITY
We take appropriate technical and organisational measures designed to protect personal information against:
unauthorised access;
accidental or unlawful loss;
unauthorised disclosure;
alteration;
destruction; and
inappropriate use.
Particular care is taken with personal information concerning children and passengers using SEN and school transport services.
Access to passenger and booking information is restricted according to legitimate operational need.
Information received from Kent County Council is treated as confidential.
Information submitted through our website contact form is also handled in accordance with our data-protection and security practices.
While we take reasonable steps to protect personal information, no method of electronic communication or storage can be guaranteed to be completely secure.
15. HOW LONG WE KEEP PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend upon:
the nature of the information;
the purpose for which it is held;
contractual requirements;
accounting and taxation requirements;
licensing or regulatory requirements;
insurance requirements;
complaints or disputes; and
applicable legal obligations.
Different categories of information may therefore have different retention periods.
Information submitted through our website contact form that does not result in a booking will be retained only for as long as reasonably necessary to deal with the enquiry and any reasonable follow-up.
Where an enquiry results in a booking, relevant information may become part of our booking or business records and may therefore be retained for the applicable retention period.
When personal information is no longer reasonably required, it will be securely deleted, anonymised or otherwise appropriately disposed of.
16. INTERNATIONAL TRANSFERS
Road Star Taxis Ltd does not intentionally transfer passenger information outside the United Kingdom as part of providing our passenger transport services.
However, some website, communications, email, payment or technology providers may process or store information outside the UK as part of providing their services.
Where personal information is transferred internationally, we will take appropriate steps where required to ensure that the transfer complies with applicable UK data-protection requirements.
17. YOUR DATA PROTECTION RIGHTS
Depending upon the circumstances and applicable law, you may have the right to:
request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request erasure of your personal information in certain circumstances;
request restriction of processing in certain circumstances;
object to certain processing;
request data portability where applicable; and
withdraw consent at any time where processing is based upon consent.